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LoriH
Beginner

Joined: 30/10/2012 17:44:36
Messages: 7
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(This same question was posted in another thread, but there was no solution posted).

I've had 3 people contact me to say they cannot post in the guestbook, while others have had no problem. They all 3 got an error message that says one of the open fields does not seem to be valid. There may be others that tried but haven't contacted us about the issue.

Why can some post and others not?
http://jessebelledenver.com/gstbk/
Carbonize
Master
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Joined: 12/06/2003 19:26:08
Messages: 4290
Location: Bristol, UK
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Possibly they posted a word that was to long. I'll have to go through the possible reasons at some point.

Carbonize
I am not the maker of the Advanced Guestbook

get Lazarus
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LoriH
Beginner

Joined: 30/10/2012 17:44:36
Messages: 7
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We have the maximum word length set at 12, so I honestly doubt that's it. A friend just let me know that she had to try her post twice and it did take it the second time. Based on your response, I asked her if she used the exact same message both times and she said that she did, so it's not the word length. The longest word she typed is 10 letters, so it's not that.

We just launched this website and we really need a solution to this.

Thanks in advance to anyone that can help.

This message was edited 3 times. Last update was at 06/11/2012 19:53:59

Carbonize
Master
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Joined: 12/06/2003 19:26:08
Messages: 4290
Location: Bristol, UK
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It also returns that error message if they get the captcha wrong. Not exactly helpful.

Carbonize
I am not the maker of the Advanced Guestbook

get Lazarus
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LoriH
Beginner

Joined: 30/10/2012 17:44:36
Messages: 7
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Thanks, but that much I did know and asked them to make sure they typed it exactly, (caps or lower case) as it showed. Can that be eliminated so that I can let them try without the captcha, just to make sure they aren't making typos?
Carbonize
Master
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Joined: 12/06/2003 19:26:08
Messages: 4290
Location: Bristol, UK
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Open config.inc.php and change

define('USE_CAPTCHA', true);

to say false

Carbonize
I am not the maker of the Advanced Guestbook

get Lazarus
[Email] [WWW] [Yahoo!] aim icon [MSN] [ICQ]
LoriH
Beginner

Joined: 30/10/2012 17:44:36
Messages: 7
Offline

thanks. I'll see if that takes care of it.
LoriH
Beginner

Joined: 30/10/2012 17:44:36
Messages: 7
Offline

Removing the captcha seems to fix the issue, but I'd really rather have it there, so hopefully the real problem will be figured out before long.

Thanks!
 
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